Refund Policy

1. Our Commitment

At ASISX Digital Academy, we stand behind the quality and value of our AI Expert Course. We want you to be completely satisfied with your learning experience. If for any reason you're not satisfied, our 30-day money-back guarantee ensures you can request a full refund.

2. Eligibility for Refund

2.1 Timeframe

You are eligible for a full refund if you request it within 30 days of your original purchase date.

2.2 Conditions

To be eligible for a refund, you must:

• Request the refund within 30 days of purchase
• Provide your registered email address and transaction details
• State a reason for the refund (optional but helpful for improvement)

2.3 No Questions Asked

While we appreciate feedback to improve our course, you are not required to provide a detailed explanation. We honor all refund requests made within the 30-day period.

3. How to Request a Refund

To request a refund, follow these simple steps:

1. Contact Us:

   Email us at support@asixdigitalacademy.com with the subject line: "Refund Request"

2. Provide Information:

   Include your:

   • Full name
   • Registered email address
   • Payment reference or transaction ID
   • Date of purchase
   • Confirmation:

     You will receive a confirmation email within 24 hours acknowledging your refund request.

   • Processing:

     Refunds are processed within 5-7 business days. The funds will be returned to your original payment method.

4. Refund Processing

4.1 Timeline

• Acknowledgment: Within 24 hours
• Processing: 5-7 business days
• Bank Processing: Additional 3-10 business days depending on your bank

4.2 Refund Method

Refunds will be issued to the original payment method used during purchase:

• Card payments: Refunded to the same card
• Bank transfer: Refunded to the account provided
• Mobile money: Refunded to the same mobile number

4.3 Full Amount

You will receive a 100% refund of the course fee (₦20,000). No deductions or processing fees.

5. What Happens After a Refund

5.1 Account Access

Once a refund is processed, your access to the AI Expert Course will be revoked. This includes:

• All course modules and videos
• Downloadable resources and materials
• Assignments and projects
• Community access
• Certificate eligibility

5.2 Re-enrollment

You are welcome to re-enroll in the course at any time in the future at the current price. Previous progress will not be restored.

6. Exceptions and Non-Refundable Situations

While we strive to accommodate all refund requests, the following situations are not eligible for refunds:

6.1 After 30 Days

Refund requests made after 30 days from the purchase date will not be honored. The 30-day period is firm and calculated from the date of successful payment.

6.2 Course Completion

If you have completed the entire course (all modules and assignments) and received your certificate, you are not eligible for a refund. However, refunds within 30 days are still available if you haven't completed the course.

6.3 Abuse of Policy

We reserve the right to deny refunds if we detect abuse of this policy, including but not limited to:

• Multiple refund requests from the same user
• Evidence of content theft or unauthorized sharing
• Violation of our Terms of Service
• Fraudulent payment activity

6.4 Technical Issues

Technical difficulties alone are not grounds for refund. We will work with you to resolve any technical issues you experience. Refunds for technical reasons will only be considered if we cannot resolve the issue within a reasonable timeframe.

7. Special Circumstances

7.1 Payment Disputes

If you dispute a charge with your bank or payment provider before contacting us, please note:

• Your account will be immediately suspended pending resolution
• We may be unable to provide a direct refund
• The dispute process may take longer than our standard refund process

We encourage you to contact us directly for faster resolution.

7.2 Exceptional Circumstances

In cases of severe personal hardship, medical emergencies, or other exceptional circumstances beyond the 30-day window, please contact us. We will review each case individually and may offer options including:

• Extended refund period (at our discretion)
• Course credit for future use
• Pause of account instead of cancellation

8. Partial Refunds

We do not offer partial refunds. The course is sold as a complete package, and refunds are issued for the full amount or not at all. Individual modules cannot be refunded separately.

9. Currency and Exchange Rates

Refunds are issued in Nigerian Naira (₦20,000). If you paid in a different currency:

• The refund will be converted at the current exchange rate
• Currency conversion fees (if any) are not refundable
• The actual amount received may vary slightly due to exchange rate fluctuations

10. Contact for Refund Support

For any questions or concerns about our refund policy or to initiate a refund request:

11. Policy Changes

We reserve the right to modify this Refund Policy at any time. However, any changes will not affect refund requests for purchases made before the policy change. The policy in effect at the time of your purchase will apply to your refund request.